CANCELLATION AND REFUND POLICY FOR BILLS PAYE:

CANCELLATION POLICY:

Customers may cancel their transaction through the BILLS PAYE app under the following conditions:

a. Cancellation before Payment: If the transaction has not been completed, customers can cancel the payment request without any charges or fees.

b. Cancellation After Payment: Once a payment transaction is completed, cancellation requests can only be entertained if the payment has not been processed further. In such cases, customers must contact BILLS PAYE customer support immediately to request cancellation. However, cancellation requests are subject to approval by BILLS PAYE and may be accepted or rejected based on the specific circumstances of the transaction.

REFUND POLICY:

BILLS PAYE offers refunds under the following circumstances:

a. Failed Transactions: If a payment transaction fails due to technical errors, network issues, or any other reasons attributable to BILLS PAYE, customers are entitled to a full refund of the transaction amount.

b. Unauthorized Transactions: If a customer's account is debited for a transaction that they did not authorize, BILLS PAYE will conduct a thorough investigation. If the transaction is deemed unauthorized, the customer will receive a full refund.

c. Service Disruption: In the event of service disruption or downtime preventing customers from accessing BILLS PAYE services for an extended period, eligible customers may receive compensation or refunds for the inconvenience caused.

d. Disputed Transactions: If a customer disputes a transaction due to issues such as incorrect amount charged, duplicate charges, or billing errors, BILLS PAYE will investigate the matter and provide a refund if the dispute is found to be valid.

e. Refund Processing Time: Refunds will be processed within a reasonable timeframe, typically within 1-2 business days from the date of approval.

REFUND REQUESTS:

Customers must submit refund requests through the BILLS PAYE app or contact customer support. Refund requests should include transaction details, reasons for the refund, and any supporting documentation if applicable. BILLS PAYE reserves the right to request additional information to process refund requests effectively.

POLICY UPDATES:

BILLS PAYE reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.

By using the BILLS PAYE app and availing its services, customers agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy. For any questions or concerns regarding this policy, customers can contact BILLS PAYE customer support for assistance.